Warranty
Product Warranty Policy & Service Guarantee | MONDEVIEW Lighting
Warranty Policy
Quality assurance and customer satisfaction guaranteed
Warranty Coverage
| Product Category | Warranty Period | Coverage Details |
|---|---|---|
| LED Headlights | 2 Years | Full coverage for manufacturing defects, LED malfunction |
| Tail Lights | 2 Years | Coverage for electrical issues, water ingress, LED failure |
| Light Assemblies | 2 Years | Manufacturing defects, component failure |
| Accessories | 1 Year | Material and workmanship defects |
What's Covered
- Manufacturing defects in materials and workmanship
- LED chip failure or malfunction
- Circuit board issues
- Water ingress (for products with specified IP ratings)
- Electrical connection problems
- Housing or lens defects
What's Not Covered
- Damage caused by improper installation
- Physical damage from accidents or misuse
- Normal wear and tear
- Modifications or unauthorized repairs
- Products with removed or altered serial numbers
Warranty Claim Process
- Contact our warranty department with your product details
- Provide proof of purchase and product serial number
- Submit detailed description of the issue with photos/videos
- Receive RMA (Return Merchandise Authorization) if required
- Ship the product as instructed (if necessary)
- Receive confirmation of warranty claim status
Response Time
- Initial response: Within 24 hours
- Claim evaluation: 2-3 business days
- Replacement shipping: 3-5 business days after approval
Commercial Warranty
For bulk orders and commercial clients, we offer customized warranty packages. Please contact our commercial department for details.
Commercial Benefits:
- Extended warranty options
- Priority processing
- Dedicated support team
- Bulk replacement programs
Warranty Support Contact
Contact Information
- Email: services@mondeview.com
- Response Hours: Monday to Friday, 9:00 AM - 6:00 PM (GMT+8)
- Required Information:
- Order number
- Product model
- Serial number
- Detailed issue description