Política de reembolso

Return & Refund Policy

Last Updated: November 6, 2024

  1. Overview MONDEVIEW wants you to be completely satisfied with your purchase. This Return & Refund Policy outlines our solutions when you are not satisfied with your purchase.

  2. Return Period • Returns are accepted within 30 days of receipt • Returns will not be accepted after 30 days • Some special items may not be returnable (as specified on product pages)

  3. Return Conditions Returnable items must meet the following conditions: • Unused and in original condition • Include all original packaging, labels, and accessories • Original proof of purchase or order number • No human-caused damage • No installation or modification marks

  4. Non-Returnable Items The following items cannot be returned: • Used or installed items • Items damaged by human factors • Custom or specially made items • Clearance items (unless quality issues exist) • Personal hygiene products • Opened software or electronic products

  5. Return Process a) Submit Request • Email to: infos@mondeview.com • Include in email:

  • Order number
  • Reason for return
  • Product photos (if quality issues)
  • Contact information

b) Await Review • We will respond within 2 business days • Upon approval, return address and guidelines will be provided

c) Ship Return • Use trackable shipping method • Package appropriately to prevent damage • Return shipping cost borne by buyer (except for quality issues)

  1. Refund Method • Refund to original payment method • Processing time: 7-14 business days after receipt • Refund amount: Original product price (excluding shipping, except for quality issues)

  2. Quality Issues For products with quality issues: • Return shipping covered by us • Full refund including shipping • Clear photos or videos of issues required

  3. Shipping Damage • Inspect packaging upon receipt • Take photos if shipping damage found • Report to customer service within 24 hours

  4. Exchange Policy • Free exchange within 30 days • Exchange must be for same item, different specification • Size-related exchange shipping paid by buyer

  5. Warranty Policy • 1-year warranty on all products • Warranty excludes human damage • Free repairs during warranty period • See product description for specific warranty terms

  6. Exceptions We reserve the right to modify return policy for: • Holiday periods • Force majeure events • Special promotional activities

  7. Contact Us For any questions, please contact: • Email: infos@mondeview.com • Phone: (+86) 18588414271 • Business Hours: Weekdays 9:00-20:00 (Beijing Time)

  8. Final Interpretation MONDEVIEW reserves the right of final interpretation of this policy. We reserve the right to modify this policy when necessary, and updates will be posted on our website.

Important Notes: • Please read policy carefully before returning • Keep all purchase receipts and packaging • Contact customer service with questions • Special items may have specific return rules

MONDEVIEW is committed to providing quality after-sales service to all customers. We will handle each return request fairly and reasonably. Thank you for your understanding and support!