FAQ
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MONDEVIEW Frequently Asked Questions
Find comprehensive answers to common questions about our automotive and motorcycle lighting products
Contact Information
Technical Support: support@mondeview.com
Returns & Refunds: services@mondeview.com
Phone (WhatsApp/WeChat): (+86) 18588414271
Our support team is available Monday-Friday, 9AM-6PM EST
Shipping & Delivery
What are your shipping times?
• US/Canada: 3-7 business days
• Europe: 7-12 business days
• Asia Pacific: 7-14 business days
• Rest of World: 10-20 business days
Note: During peak seasons or special circumstances, delivery times may vary. All orders include tracking information.
• Europe: 7-12 business days
• Asia Pacific: 7-14 business days
• Rest of World: 10-20 business days
Note: During peak seasons or special circumstances, delivery times may vary. All orders include tracking information.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $150 USD. For orders below this amount, shipping costs will be calculated at checkout based on your location and selected shipping method.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. To initiate a return:
1. Contact our customer service team at services@mondeview.com
2. Receive a return authorization number
3. Ship the item back using the provided return label
Once we receive and inspect the returned item, refunds will be processed within 5-7 business days.
1. Contact our customer service team at services@mondeview.com
2. Receive a return authorization number
3. Ship the item back using the provided return label
Once we receive and inspect the returned item, refunds will be processed within 5-7 business days.
How do I request a refund?
Refunds can be requested through our customer service team at services@mondeview.com. Please provide your order number and reason for the refund. We process refund requests within 48 hours, and the funds typically appear in your account within 5-7 business days, depending on your bank.
Product Performance
What certifications do your products have?
MONDEVIEW products meet or exceed international safety and quality standards, including:
• ECE (European) certification
• DOT (US Department of Transportation) compliance
• SAE (Society of Automotive Engineers) standards
• ISO 9001:2015 certification
Each product undergoes rigorous testing to ensure optimal performance and safety.
• ECE (European) certification
• DOT (US Department of Transportation) compliance
• SAE (Society of Automotive Engineers) standards
• ISO 9001:2015 certification
Each product undergoes rigorous testing to ensure optimal performance and safety.
What is the expected lifespan of your LED products?
Our LED lighting products are designed for longevity, with an average lifespan of:
• 50,000+ hours of operation
• 5+ years of regular use
• Weather-resistant construction
Actual lifespan may vary based on usage conditions and maintenance.
• 50,000+ hours of operation
• 5+ years of regular use
• Weather-resistant construction
Actual lifespan may vary based on usage conditions and maintenance.
Warranty & Support
What warranty coverage do you provide?
MONDEVIEW offers comprehensive warranty coverage:
• 2-year standard warranty on all products
• Extended warranty options available
• Coverage for manufacturing defects
• Free replacement for defective items
Warranty registration must be completed within 30 days of purchase.
• 2-year standard warranty on all products
• Extended warranty options available
• Coverage for manufacturing defects
• Free replacement for defective items
Warranty registration must be completed within 30 days of purchase.
How can I get technical support?
Technical support is available through multiple channels:
• Email: support@mondeview.com
• Phone/WhatsApp/WeChat: (+86) 18588414271
• Live chat on our website
• Online support ticket system
Our technical team is available Monday-Friday, 9AM-6PM EST.
• Email: support@mondeview.com
• Phone/WhatsApp/WeChat: (+86) 18588414271
• Live chat on our website
• Online support ticket system
Our technical team is available Monday-Friday, 9AM-6PM EST.