Politique d'expédition
Last Updated: November 6, 2024
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Shipping Coverage MONDEVIEW provides worldwide shipping services. We partner with reputable logistics companies to ensure safe and timely delivery of your packages.
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Shipping Methods
Standard Shipping: • Processing time: 1-2 business days • Delivery time:
- Within China: 3-7 business days
- Asia Pacific: 7-15 business days
- Europe & Americas: 10-20 business days
- Other regions: 15-25 business days
Express Shipping: • Processing time: Within 24 hours • Delivery time:
- Within China: 1-3 business days
- Asia Pacific: 3-5 business days
- Europe & Americas: 5-7 business days
- Other regions: 7-10 business days
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Shipping Costs • Free shipping on orders over $299 (excluding certain regions) • Standard shipping: Calculated based on destination and package weight • Express shipping: 1.5-2 times standard shipping rate • Exact costs will be shown at checkout
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Order Processing • Orders placed before 3 PM on business days: Same-day processing • Orders placed after 3 PM: Next business day processing • Weekend/holiday orders: Processed next business day
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Tracking • Tracking number provided within 24 hours of shipment • Tracking information sent via email • Real-time tracking available on website order page
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Special Circumstances • Extended processing times during holidays • Delays possible due to weather, customs, or force majeure • Additional delivery time may be required for remote areas
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Package Security • Professional packaging for all items • Extra protection for fragile items • Insurance available for valuable items
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Delivery Guidelines • Inspect package upon receipt • Document any damage with photos • Report issues within 24 hours of delivery
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Lost or Damaged Items • Lost packages: Investigation and replacement/refund • Shipping damage: Replacement/refund with photo evidence • Claim period: Within 48 hours of receipt
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Returns Shipping • Return shipping cost borne by buyer (except for quality issues) • Exchange shipping cost covered by us • See Return Policy for detailed information
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Contact Information For shipping-related inquiries: • Email: infos@mondeview.com • Phone: (+86) 18588414271 • Business Hours: Monday-Friday, 9:00-20:00 (Beijing Time)
Note: All delivery times are estimates and not guaranteed. Actual delivery times may vary depending on destination and circumstances.