Politique d'expédition

Last Updated: November 6, 2024

  1. Shipping Coverage MONDEVIEW provides worldwide shipping services. We partner with reputable logistics companies to ensure safe and timely delivery of your packages.

  2. Shipping Methods

Standard Shipping: • Processing time: 1-2 business days • Delivery time:

  • Within China: 3-7 business days
  • Asia Pacific: 7-15 business days
  • Europe & Americas: 10-20 business days
  • Other regions: 15-25 business days

Express Shipping: • Processing time: Within 24 hours • Delivery time:

  • Within China: 1-3 business days
  • Asia Pacific: 3-5 business days
  • Europe & Americas: 5-7 business days
  • Other regions: 7-10 business days

  1. Shipping Costs • Free shipping on orders over $299 (excluding certain regions) • Standard shipping: Calculated based on destination and package weight • Express shipping: 1.5-2 times standard shipping rate • Exact costs will be shown at checkout

  2. Order Processing • Orders placed before 3 PM on business days: Same-day processing • Orders placed after 3 PM: Next business day processing • Weekend/holiday orders: Processed next business day

  3. Tracking • Tracking number provided within 24 hours of shipment • Tracking information sent via email • Real-time tracking available on website order page

  4. Special Circumstances • Extended processing times during holidays • Delays possible due to weather, customs, or force majeure • Additional delivery time may be required for remote areas

  5. Package Security • Professional packaging for all items • Extra protection for fragile items • Insurance available for valuable items

  6. Delivery Guidelines • Inspect package upon receipt • Document any damage with photos • Report issues within 24 hours of delivery

  7. Lost or Damaged Items • Lost packages: Investigation and replacement/refund • Shipping damage: Replacement/refund with photo evidence • Claim period: Within 48 hours of receipt

  8. Returns Shipping • Return shipping cost borne by buyer (except for quality issues) • Exchange shipping cost covered by us • See Return Policy for detailed information

  9. Contact Information For shipping-related inquiries: • Email: infos@mondeview.com • Phone: (+86) 18588414271 • Business Hours: Monday-Friday, 9:00-20:00 (Beijing Time)

Note: All delivery times are estimates and not guaranteed. Actual delivery times may vary depending on destination and circumstances.